Dial up service is down?

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Dial up service is down?

Postby stevegutteridge » Fri Jun 24, 2022 3:19 pm

My TiVo box hasn't made a successful phone call since Tuesday and when I listen in to the call there is a recorded message saying the line is temporarily unavailable.

Is there a problem?
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Re: Dial up service is down?

Postby stevegutteridge » Fri Jun 24, 2022 3:44 pm

Server stats show only 1,2 and 3 successful calls for the last 3 days instead of the usual 15 so something's wrong.
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Re: Dial up service is down?

Postby camusp » Sat Jun 25, 2022 12:02 pm

I'm also having no success with the modem dial up program guide call. Sometimes TiVo's test call reports success, however the program guide call is failing every time (using the standard modem connection).
I have another TiVo with a Turbonet card that gets its AltEPG program data via the internet - that is still working.
Looks like there may issues at the AltEPG HQ with their analogue modem farm? Hey AltEPG team, can that be checked please? - thanks
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Re: Dial up service is down?

Postby AndyWilson » Sat Jun 25, 2022 12:28 pm

Same here.
Last successful call: Friday 17 June
Last Call Status: Failed - phone is busy.

Can't live without the TiVo!
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Re: Dial up service is down?

Postby camusp » Sat Jun 25, 2022 12:31 pm

Just checked another thing... If you dial TiVo's land line AltEPG modem number 0161 232 9094 on a regular phone, there is a message that says 'the number that you are calling is temporarily unavailable'
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Re: Dial up service is down?

Postby Pegasus » Mon Jun 27, 2022 7:31 am

Thanks for the info. I'll ask someone to take a look.
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Re: Dial up service is down?

Postby sibo » Thu Jun 30, 2022 6:12 pm

Just realised Tivo can't phone home (get so used to it just working).
phone number gives "the number that you are calling is temporarily unavailable"

Anyone got any clues?
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Re: Dial up service is down?

Postby Pegasus » Fri Jul 01, 2022 10:34 am

The kind people at Exa Networks who generously provide our phone service are looking into it. Hopefully we can restore dial-up access soon.
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Re: Dial up service is down?

Postby Pegasus » Sat Jul 02, 2022 7:30 am

BT are "on their way" to fix the fault. So we all know what that means...
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Re: Dial up service is down?

Postby stevegutteridge » Sat Jul 02, 2022 7:00 pm

It's working again!

Yay. Thanks to everyone at AltEpg for keeping this alive.
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Re: Dial up service is down?

Postby Pegasus » Sun Jul 03, 2022 8:02 am

stevegutteridge wrote:It's working again!

:D That's good to know. Thanks for the feedback.
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Re: Dial up service is down?

Postby AndyWilson » Sun Jul 03, 2022 4:16 pm

I'm really pleased that the TiVo dial-up service is back up and running.
Thanks so much to everyone involved!
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Re: Dial up service is down?

Postby Pegasus » Wed Jul 06, 2022 12:17 pm

Exa Networks believe the engineer has fixed the issues with the dial-up connection. So hopefully you are all working again now. :D
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