Changing ALT-EPG registered eMail address

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Changing ALT-EPG registered eMail address

Postby philguk » Tue Aug 25, 2020 6:50 pm

Trying all sorts of different channels to get an answer

I need to change the eMail address that is linked to my ALT-EPG account - but there doesn't seem to be any way to do that

Thanks
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Re: Changing ALT-EPG registered eMail address

Postby ruth » Thu Aug 27, 2020 6:44 pm

I have the same issue. The email address linked to the AltEPG registration for my TiVo will stop working on 31st Aug, so I need to update it. I've tried emailing info@altepg.com (and, subsequently, forum@altepg.com), but both return an undeliverable error:
'550 5.4.316 Message expired, connection refused(Socket error code 10061)'
I had a similar problem trying to change the email address associated with my forum login ("the specified user is currently inactive ... please contact a board administrator" - but how, if I can't log in?), and have had to create this new account which, oddly, was approved OK.
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Re: Changing ALT-EPG registered eMail address

Postby DX30 » Fri Aug 28, 2020 7:57 am

ruth wrote:The email address linked to the AltEPG registration for my TiVo will stop working on 31st Aug, so I need to update it.

There is a workaround if you can't get the email address changed. Create a new AltEPG Account with the new email address (much like you did for the forum login) and then you will be able to use "Transfer Ownership" in "Account Management" to move the TiVo over to the new account.
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Re: Changing ALT-EPG registered eMail address

Postby Pegasus » Fri Aug 28, 2020 8:23 am

or send me a PM via this forum with the details you want changed (include your TiVo serial number)
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Re: Changing ALT-EPG registered eMail address

Postby ruth » Fri Aug 28, 2020 9:35 am

Thanks Pegasus, PM sent.
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Re: Changing ALT-EPG registered eMail address

Postby philguk » Mon Aug 31, 2020 5:36 pm

Pegasus wrote:or send me a PM via this forum with the details you want changed (include your TiVo serial number)

Also thanks, and PM sent :)
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